Due to the nature of our products, we are unable to resell unpacked or previously sold items as we cannot then guarantee that these items have been stored in the correct conditions. Customer safety and satisfaction is vitally important to us, therefore we cannot resell items that may not be 100% and could potentially be of sub-standard safety specifications.
In summary, we strongly advise that your measurements and calculations are correct as we will not accept product returns under any circumstances.
In conjunction with the relevant information regarding delivery stated on our FAQ section, our delivery system requires a flat surface in which to drop our deliveries.
If we are unable to deliver an order to the arranged location due outlined criteria, customers will incur return delivery charges.
For deliveries that are unable to be completed for unforeseen circumstances we will endeavor to re-deliver at customers request at a reduced cost of €20 per pallet. Re-delivery of goods can be arranged for the following day or indeed a day to suit the customer.