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Shipping Information

We place a huge importance on our delivery service. Getting your order to you as fast and as safely as possible has been a key focus of Tile Merchant.

We deliver 90%+ of all orders on our own fleet of Tile Merchant trucks by our directly employed experienced drivers to get your order to your corner of Ireland as seamlessly as possible.

We will deliver your items within 2-4 working days. Once you confirm and pay for your order, you will receive email confirmation and once your order is shipped we will update you with delivery ETA.

We deliver across all 32 counties on the island of Ireland - 7 days a week. Delivery is 7am-8.30pm, we will give you a time window in which we will be making kerbside delivery.

On the day of your delivery we will send a tracking code so you can follow our truck on its way to your home. Any times we provide are provisional as traffic can delay the best laid plans, though 99% of our deliveries are made within the specified window that we provide.

If you live down an idyllic rural boreen, in an urban area with restricted access, on an island or basically anywhere that a truck will have difficulty delivering heavy goods to: please get in touch. We can arrange a different method but don’t hesitate to contact our helpful delivery team. Failed delivery due to insufficient safe access will incur a redelivery fee. This decision is made by our experienced drivers as they have the sole responsibility of delivering our items safely.

Can my order be delivered on a certain day?

Yes, we will try to arrange your delivery for a day that suits you. However, you must get in touch with us to arrange after your order is completed and before we ship! Specifying times for delivery is more complicated and entirely is predicated on the route we must take from our Ballymount warehouse and HQ.

Can you guys bring my order into my garden / balcony / garage / kitchen?

No. Under no circumstances. Unfortunately our drivers are not insured to carry heavy goods onto private properties. We will drop your order to the nearest available kerbside. We recommend that only professionals or people with heavy loading / manual handling experience attempt to move our deliveries. Heavy goods are difficult to safely manoeuvre. So plan to have help at hand.

What will my delivery arrive on?

A pallet. This is the safest way of getting your items from our warehouse to your home or business.

How much is delivery?
Standard Delivery - 32 Counties (Republic/Northern Ireland) €60
Package - 32 Counties (Republic/Northern Ireland) €10