SHIPPING TO IRELAND
We deliver across Ireland for any of the products currently available to purchase online.
There is a flat fee of €60 for delivery anywhere in Ireland. All deliveries in Ireland are next day once they are placed before 1pm.
Small items are sent as a package with a delivery rate of €10. These are all delivered next day for orders placed before 1pm.
(Delivery cost is cheaper for items that are considerably less weight = Grout, Sealer, etc)
- Kerbside service deliveries will arrive by a third-party courier on a pallet and will be delivered to the nearest accessible location. Our drivers are not insured to manually carry any material into a customers house.
- Deliveries will be on an 18-tonne lorry, therefore if your property has restricted access please let us know at the time of ordering via the delivery restrictions comments box. This may incur an additional charge.
- Hazards or obstructions e.g. steps, lifts, uneven or gravel paths/driveways may necessitate the delivery being made to an alternative location nearest to the delivery vehicle. Take caution when removing all packaging to avoid damages and injury.
SHIPPING OUTSIDE OF IRELAND
If you are interested in shipping outside Ireland please contact us (email us at [email protected]).
We will endeavour to accomadate your request and ship to your location.
Goods will not be dispatched for delivery without full payment.
We strive to deliver products on the date agreed, however if delivery time is not at the arranged time, no liability for delay falls on Tile Merchant.
It is the customer’s responsibility to ensure that there is competent roads and clear access to the specified delivery point at which products can be dropped off safely.
Tile Merchant does not accept any responsibility for damaged property in the execution of delivery.
If our delivery agents or our company drivers cannot complete delivery for access reasons additional costs may be occurred.
Arranged delivery dates are not guaranteed. Due to unforeseen circumstances hauliers and couriers at times cannot complete delivery at the specified date. The failure to deliver on the arranged date does not account a breakage in the contract between the buyer and seller and there is no entitlement to damages or compensation.
Responsibility falls on the customer to ensure that delivery to a specified point is clear for the goods to be delivered. The customer must inform Tile Merchant prior to delivery about access issues that may arise.
A Tail-lift vehicle usually undertakes delivery, these vehicles need a considerable amount of space to park and then use its components to drop the goods.
Please be aware that areas with limited parking space and tight areas may cause issues with these vehicles. From any prior communication about delivery issues that are flagged by customers, we will reply by email to that customer with an outcome or resolution.
Pallet truck may be used to extricate the goods from the truck to the kerbside. The road needs to be level and solid for the truck to execute this procedure.
It will be at the driver’s discretion to ascertain whether the area is safe for goods to be delivered using this method or similar.
The customer or a dedicated representative of the customer must be at the point of delivery. (Unless it has been arranged otherwise in advance)
Tile Merchant solely reserves the right as to whether a delivery can be completed in installments. Delivery in installments constitutes a different separate contract. The fulfillment or non-fulfillment of these separate contracts shall not affect other contracts between seller and buyer.